glide.ai Book a demo
Cursor / Claude Code, but for ServiceNow Built by ServiceNow operators

The AI developer for ServiceNow.

Describe what you need in plain English. Glide ships the Business Rules, Script Includes, Flows, ATFs, widgets and full scoped apps — in your instance, in minutes.

Book a demo
12×
Faster builds
63%
Dev time saved
25+
Artifact types supported
Minutes
From idea to update set
The problem

Your ServiceNow backlog never gets shorter.

Every Business Rule, Flow, ATF and widget is hand-crafted. Tickets pile up. Business asks wait quarters. Your developers context-switch all day instead of building.

Months of waiting

A simple catalog item or a new Flow can take weeks. A scoped app can take quarters. Your business doesn't wait that long.

Hand-crafted everything

Every BR, Script Include, Client Script, Flow and ATF is written from scratch — even when you've built something nearly identical ten times before.

Stretched dev teams

Certified ServiceNow devs are scarce. The ones you have spend more time triaging requests than shipping the work that actually moves the business.

No AI at dev time

Now Assist helps end users at runtime. But when it's time to actually build the BR, Flow or app — your devs are still alone with a blank editor.

The solution

Glide turns every ServiceNow dev
into a 10× dev.

Natural language in. Production-grade artifacts out. Scope-aware, ATF-tested, ready to commit.

Co-pilot

Assist mode

Sits alongside your developer. Suggests, auto-completes, and scaffolds artifacts while they stay in control.

// glide → suggest BR
on insert: validate(short_description)
→ block submit if dup found
✓ ready to accept
Autonomous

Agent mode

Give it a ticket or spec. Glide plans, writes, tests, diff-reviews and delivers an update set end-to-end.

› STRY-4821 · catalog item
░░░░░░░░░░░░░ 92%
14 artifacts · 6 ATF tests
✓ update set ready
Guarded

Governance built-in

Scope-aware, ACL-aware, instance-aware. Every change is diffed, ATF-tested, and approvable before commit.

scope: x_acme_hr
- diff vs main: 7 files
- ATF: 12/12 passing
- security scan: clean
ready for approval
Specialist agents

Six specialist agents.
One ServiceNow brain.

Pick the agent for the job — or let Glide chain them automatically. Every agent is grounded in your scope, your tables, your ACLs and the last thousand changes shipped on your instance.

Security

Find what shouldn't be there.

Scans your complete scope for ACL gaps, unsafe scripts, exposed credentials, XSS sinks and PII leaking through catalog items, record producers and workflow contexts.

ACLs scripts credentials XSS PII
Architect

Plan before you ship.

Designs scoped apps, cross-scope orchestration and upgrade-safe patterns. Maps tables, fields, ACLs and dependencies before a single artifact is generated.

design patterns upgrade safety cross-scope
Developer

Build the artifact.

Writes Business Rules, Script Includes, Client Scripts, Flow Designer flows, widgets, catalog items and full scoped apps — staged directly in your instance, ready to review.

build search stage
Quality

Keep the codebase clean.

Reviews every diff against ServiceNow best practices and your house style. Catches anti-patterns, missing canRead/canWrite checks, GlideRecord leaks and more.

review anti-patterns best practices
Tester

Prove it works.

Generates ATF test suites covering happy paths, edge cases and regression scenarios. Runs them in your instance before any change is approved for commit.

ATF tests edge cases regression
Pipeline chain

End-to-end. Hands off.

One prompt. Glide auto-runs the full chain — Architect plans it, Developer ships it, Tester proves it, Security signs it off — and stages a clean Update Set.

Architect Developer Tester Security

Auto mode picks the best agent for every prompt. @-mention any agent to call it directly.

The Glide engine

Built specifically for the
ServiceNow architecture.

Glide doesn't just call an LLM. It scans your entire instance — across the scopes you authorize — maps the dependency graph, runs an ATF eval harness on every artifact, security-scans the diff, and only then stages a Store-ready Update Set.

01 · Input
Natural language spec

"Build a scoped app for IT hardware requests with approvals."

02 · Awareness
Scope & ACL awareness

Maps every table, field, reference, ACL and cross-scope rule across your authorized instance.

tables ACLs scopes deps
03 · Build
Artifact generation
  • · Business Rules
  • · Script Includes
  • · Flow Designer
  • · UI Portals
  • · AI Agents
04 · Verify
ATF eval + security scan

Code review, ATF suites, OWASP & PII checks — on every artifact.

Output
Store-ready update set
ATF: 12/12 passing Security scan: clean Diff reviewed · awaiting approval
01 · Scope-aware

Understands cross-scope orchestration

Reads your scoped apps, ACLs and dependencies before writing a single line. No accidental global-scope leakage.

02 · ATF-tested

Builds and passes ATF suites

Every artifact comes with the test suite that proves it works — generated, run and green before commit.

03 · Commit-ready

Delivers a clean, packaged Update Set

Diffed, reviewed, signed-off — staged directly in your instance, ready for your release process.

In your instance

What it actually feels like.

Real conversations with Glide. Scope-aware scans, real code, real ATF runs — staged in your instance the moment you accept.

@security · Employee Center Core
dev383071
Scan my complete scope and find any data-leak risks.
Security · sonnet-4-5
6. Catalog items / record producers — variable exposure

Risk: Catalog variables containing PII visible in sc_req_item, sc_request, workflow contexts.

  • SSN exposed on 3 catalog items
  • Date of birth · 7 items
  • Bank account numbers · 1 item
  • Medical information · 4 items
Secure with: Mark variables Encrypted · Use Confirmation · don't log in workflows.
@developer · Employee Center Core
26.8k / 200k tokens
Create a script include to update group records with Adobe access and notify the manager.
Developer · sonnet-4-5 · 1 tool used
Script Include created and staged
x_acme_ecc.AdobeAccessManager
// usage
var adobeMgr = new sn_employee_center_core.AdobeAccessManager();
var result = adobeMgr.grantAdobeAccess(userSysId, 'Adobe Pro Access');
if (result.success) {
  gs.info('Access granted: ' + result.message);
}
  • grantAdobeAccess(userId, groupName) — adds user, checks duplicates, notifies manager
  • notifyManager(userId, groupName) — emails manager with full context

Every conversation is scope-aware, token-tracked, and produces a stageable change-set you review before commit. No black boxes. No surprises.

What Glide builds

Every artifact a ServiceNow dev touches.

From a one-line Business Rule to a full scoped app with ATF suites — Glide generates, tests and packages it.

Scripting
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Actions
  • UI Policies
  • Scheduled Jobs
Automation
  • Flow Designer Flows
  • Subflows
  • Actions
  • Workflows
  • Data Policies
Interface
  • Service Portal Widgets
  • Catalog Items
  • Record Producers
  • UI Pages
  • UI Builder
Data
  • Custom Tables
  • Fields & References
  • ACLs
  • Transform Maps
  • REST/SOAP Endpoints
Quality
  • ATF Test Suites
  • Automated Test Steps
  • Code Review
  • Security Scans (OWASP)
AI & agents
  • Now Assist Skills
  • Custom AI Agents
  • Knowledge Tools
  • Conversation Topics
  • Virtual Agent Designer
Apps
  • Full Scoped Apps
  • Update Sets
  • Store-Ready Packaging
  • Cross-Scope Orchestration
What's next · the roadmap

An enterprise IT agent
that stays with you, everywhere.

Glide is just the start. We're building the always-on AI teammate for IT — a single agent that lives across Slack, Teams, mobile, browser and ServiceNow. It resets passwords, approves access, files tickets, drafts changes and onboards new hires — wherever your employees already work.

The vision

One agent. Every surface. Zero context-switching.

  • Lives where employees work
    Slack, Teams, browser, mobile, ServiceNow — same brain, same memory, every surface.
  • Resolves IT in seconds
    Password resets, MFA, access approvals, hardware provisioning — end to end, no human in the loop.
  • Knows your stack
    Grounded in your CMDB, runbooks, SOPs and ticket history. Never a generic chatbot answer.
  • Powered by Glide underneath
    Every new workflow it needs is generated, ATF-tested and shipped to your instance — by Glide.
Get early access
FAQ

Common
questions.

Everything ServiceNow teams ask before they let Glide ship into their instance.

How fast can we actually get started?

A 20-minute call, OAuth into a sub-prod instance, and you're shipping artifacts the same day. Most teams see their first generated Business Rule or Flow inside the first hour.

How do you ensure code quality & governance?

Every artifact is scope-aware, diff-reviewed, ATF-tested and requires commit approval. We don't ship black boxes — your devs see, edit and approve every change.

Will Glide work with our custom scoped apps?

Yes. Glide is scope-aware out of the box and ships changes inside your scoped apps, respecting cross-scope rules, ACLs and your existing tables, fields and reference relationships.

What access does Glide need to our instance?

OAuth 2.0 to a dev or sub-prod instance, least-privilege principles. Detailed access documentation provided during onboarding.

Do you train models on our instance data?

Never. Zero-data-retention agreements with every model provider we work with. Your instance data stays private and under your control.

Get started

See Glide ship into
your instance, live.

Bring one ServiceNow story. We'll have Glide return a production-grade artifact — Business Rule, Flow, catalog item or ATF suite — in a sandbox of your instance.

SOC 2 Type II· Zero data retention· OAuth 2.0 · least privilege· ATF-tested artifacts only